Privacy Policy

Introduction

Sri Randula Mobile ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place orders, or interact with our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, shipping address, and billing details provided during checkout or account registration.
• Order Information: Products purchased, order history, payment method preferences, and transaction details.
• Technical Information: IP address, browser type, device information, and cookies used to improve website functionality and user experience.
• Communication Data: Messages sent via WhatsApp, email, or contact forms regarding orders, support, or inquiries.

How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.
• Communicating order updates, shipping notifications, and support responses.
• Managing your account and providing access to order history and wishlist features.
• Improving our website, products, and customer service through analytics and feedback.
• Complying with legal obligations and preventing fraudulent transactions.

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers necessary to operate our business:

• Payment Processors: Stripe and PayHere for secure payment processing. They handle your payment details under their own privacy policies.
• Shipping Partners: Courier and delivery services to fulfill your orders.
• Analytics: Tools like Google Analytics to understand website traffic and usage patterns (anonymized where possible).

All third-party providers are bound by confidentiality agreements and data protection obligations.

Data Security

We implement industry-standard security measures to protect your data, including SSL encryption for data transmission, secure server infrastructure, and access controls. While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and tax obligations. When data is no longer required, we securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: help@srirandula.lk / info@srirandula.lk
• WhatsApp: +94 74 000 7875
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (Sri Lanka Time)