Sri Randula Mobile
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Terms & Conditions

Last updated: June 2026

1. Acceptance of Terms

By accessing and using the Sri Randula Mobile website ("srirandula.lk"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all visitors, users, and customers of the site.

2. About Us

Sri Randula Mobile is an authorized reseller of genuine smartphones, accessories, and audio products in Sri Lanka. We operate exclusively through our website and do not maintain physical retail stores. All orders are processed online and delivered via courier services across Sri Lanka.

3. Products & Pricing

  • All products listed on our website are genuine and sourced from authorized distributors.
  • Prices are displayed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to change product prices, descriptions, and availability at any time without prior notice.
  • Product images are for illustrative purposes; actual product appearance may vary slightly.

4. Orders & Payments

  • By placing an order, you make an offer to purchase the selected products subject to these terms.
  • We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or description, or suspected fraudulent activity.
  • Payment must be completed before order processing begins. Accepted methods include credit/debit cards via Stripe, PayHere, and Cash on Delivery (COD) where available.
  • Order confirmation does not guarantee availability. We will notify you if an item becomes unavailable after order placement.

5. Shipping & Delivery

  • We offer island-wide delivery across Sri Lanka. Delivery times vary by location and typically range from 2–7 business days.
  • Shipping fees, if applicable, will be displayed at checkout before payment.
  • Risk of loss and title for items pass to you upon delivery to the shipping address provided.
  • We are not responsible for delays caused by courier services, weather, or other circumstances beyond our control.

6. Returns & Refunds

Our return policy allows for returns within 7 days of delivery under the conditions outlined in our Return Policy. Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned item.

7. Warranty

All genuine products carry the manufacturer's standard warranty. Sri Randula Mobile is not the warranty provider; warranty services are handled by the brand's authorized service centers in Sri Lanka. We provide assistance in locating service centers and initiating claims but do not guarantee repair outcomes or timelines.

8. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and software — is the property of Sri Randula Mobile or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. User Accounts

  • You may create an account to access features like order history and wishlists.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration.
  • We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

10. Limitation of Liability

To the maximum extent permitted by law, Sri Randula Mobile shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

12. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Email: help@srirandula.lk / info@srirandula.lk
  • WhatsApp: +94 74 000 7875
  • Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (Sri Lanka Time)